Trusted by pharma, life sciences companies and their agencies
Platform benefits for Patient Services
From fragmented support to connected care
Patient support programs are designed to help but patients still get lost between eligibility checks, paperwork, coverage decisions, and ongoing therapy. RoseRx connects these touch-points into one guided, conversational experience that keeps patients moving forward.
Support that meets patients where they are
Provide the right help at the right time without increasing call volume or operational burden.
One platform. Multiple patient journeys
Support initiation, access, adherence, and persistence from a single system while tailoring guidance by therapy, programme and patient need.
Platform features
Reduce call center volume with asynchronous support
Answer common questions automatically so live teams focus on patients who truly need human support.
- Coverage and benefits questions
- Programme eligibility and enrollment
- Refill and adherence guidance
- Escalation to live support when needed
Support adherence and persistence
Stay connected beyond initiation.
- Dosing and administration guidance
- Missed dose and refill reminders
- Side-effect education and resources
- Ongoing encouragement and check-ins
Connect patients to the right resources
Surface relevant help without making patients search.
- Financial assistance and copay support
- Educational videos and materials
- Community and advocacy resources
- Telehealth and care pathways
Reach patients across channels
Meet patients in the moments that matter most.
- Web widget on support and brand sites
- Email for follow-up and documentation
- SMS (coming soon) for reminders and quick help
- Voice (coming soon) for hands-free guidance
Turn support interactions into insight
Understand where patients struggle and intervene earlier.
- Identify common drop-off points
- Track adherence risks and confusion
- Monitor sentiment and engagement
- Inform programme optimisation
Simple setup, scalable impact
Deploy quickly and expand easily.
- Add to any site with simple code
- Manage programmes and content centrally
- Scale across brands and indications
Engage across the full journey
Web widget
SMS
