Enhance patient engagement
Provide potential and initiated patients empathetic, expert support when and where they need it.
Care coordination
Provide your patients a human connection when they need it most with our highly experienced, clinically trained team who connect with prospective and initiated patients.
Pre-consult guidance
Care coordinators provide potential patients with human support and guidance
Help patients better understand their disease, including causes, symptoms, risk factors and available treatment options.
Assist patients in scheduling appointments with appropriate healthcare providers.
Schedule a follow-up appointment with the patient to discuss the treatment plan and address any questions or concerns.
Post-consult follow up
CareCoordinators will follow up with patients following their consultation with a healthcare practitioner to provide personalised support and guidance.
Review treatment plan outlined by the doctor, including medication regimen, dosage instructions and any additional therapies or interventions recommended.
Provide guidance on how to use the prescribed treatment, including proper administration techniques, dosage schedules, potential interactions with other medications, and any specific precautions or dietary considerations
Answer any questions or concerns regarding the treatment plan, side effects, or expected outcomes.
Educate the patient on potential side effects associated with the treatment and instruct them on how to recognise and manage them.
Let patients interact in the way that suits them
Our care coordinators are able to support patients through multiple channels including phone, chat, text and email.
Patients can contact our care coordinators directly, book a call or follow up over the phone.
Patients can chat to care coordinators directly on disease awareness sites and within the full experience.
Patients can receive information, reminders and support via from SMS.
Patients can receive information, reminders and support.
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